Snapshop values your satisfaction and aims to provide a seamless shopping experience for all outdoor and travel enthusiasts. Our Return and Refund Policy is designed to be straightforward and fair. If you have any questions, please contact us at [email protected]. Return Eligibility Items can be returned within 30 days of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received. Return Process To initiate a return, email us at [email protected] with your order number and reason for return. Our team will guide you through the process. Please do not send items back without contacting us first. Shipping Costs Customers are responsible for return shipping costs unless otherwise agreed upon during your email correspondence with us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Refunds Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 10 business days. Exchanges If you need to exchange an item, please email us at [email protected] to discuss your request. We will do our best to accommodate your needs. Non-returnable Items Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items